Implementation Specialist

Due to our tremendous growth SchoolCity is currently seeking a hardworking, accountable, and self-motivated individual with 1+ years experience who is willing to step up to the plate. K–12 experience is ideal, but if you have experience in software implementation in another industry, we are willing to consider that as well. Some travel may be required. This role is critical to the early engagement, happiness and longevity of our customers and will serve as a single point of contact as our customers begin their journey with SchoolCity.

SchoolCity promotes a very dynamic and exciting work environment providing tremendous opportunity for personal growth and advancement.

Responsibilities:

  • Gather information from customers regarding their needs and wants
  • Set up customers’ software purchases to contract specifications
  • Deliver excellent customer service:
    • Build rapport and make customers feel comfortable
    • Inspire lasting confidence
    • Be perceptive
    • Be punctual
    • Keep accurate records for other departments
    • Effectively manage your time and resources
  • Establish weekly check-in meetings with each implementing customer
  • Address, track and escalate customer issues that arise during implementation
  • Manage customer transition to Customer Care team and dedicated Account Manager once training and implementation is complete
  • Build trusting relationships with customers by earning their respect
  • Exhibit flexibility by launching programs from small pilot projects to large scale rollouts
  • Collaborate with cross functional teams
  • Cross-trained with RFP department (RFP Specialist)

Ideal Qualifications:

  • Tech savvy and quick study
  • Strong verbal communications and superior written communication skills
  • Excellent organizational and interpersonal skills
  • Have a passion for education and bringing technology into the classroom
  • Ability to work collaboratively and effectively with diverse staff, colleagues, and customers
  • Ability to maintain confidentiality
  • Ability to create real relationships and turn customers into partners
  • Team player
  • Self starter
  • Experience with TeamWork (or another PMS) preferred
  • Experience and proficiency with Google G Suite products
  • Experience and proficiency with Microsoft Office Suite products
  • Capable of providing detailed product aligned answers while developing professional credibility and trust with customer
  • Experience in K-12 educational software and/or a related educational field
  • Demonstrated success at managing multiple tasks in a fast-paced environment

Requirements:

  • Bachelor's degree preferred
  • 1+ years of K-12 Educational experience
  • Strong general computer skills
  • Experience and proficiency with Google G Suite products
  • Experience and proficiency with Microsoft Office Suite products
  • Able to multitask on projects and tasks while working independently and efficiently
  • Self-motivated, perceptive, and organized
  • Excellent communication skills
  • Able to adapt to new processes and systems quickly, and identify opportunities for improvement
  • Customer Service Mindset

Job Location:
Santa Clara, CA, USA

Resumes to:
jobs@schoolcity.com